FAQ

Got Questions?

Frequently Asked Questions

What type of hair do you use? +

We use 100% real human hair — raw and virgin — sourced ethically from single donors. No synthetic fibers, no blends. Only the highest quality hair that looks, feels, and moves like your own.

How long does shipping take? +

Standard processing takes 2-3 business days. Shipping typically takes 5-7 business days. You will receive a tracking number once your order ships. Orders over $500 receive free shipping.

Can I return or exchange my wig? +

Due to the hygienic nature of our products, all sales are final unless the item arrives damaged or defective. Please review our full Returns Policy for details. We encourage you to reach out before purchasing if you have any questions.

How do I care for my wig? +

Wash with sulfate-free shampoo and conditioner. Air dry on a wig stand. Use a wide-tooth comb to detangle. Avoid excessive heat without a heat protectant. Store in the satin bag included with your order. With proper care your wig can last 1-2 years or more.

What is HD lace? +

HD lace is an ultra-thin, transparent lace material that blends seamlessly with all skin tones. It creates an invisible hairline that makes the wig look like it is growing directly from your scalp. All of our wigs feature premium HD lace.

Do you offer custom orders? +

Yes. Contact us at regalessenceempire@yahoo.com to discuss custom lengths, colors, densities, and styles. We love creating something unique for our Regal Queens.

How do I contact customer support? +

Email us at regalessenceempire@yahoo.com or visit our Contact page. We respond within 24 hours Monday through Friday.

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